CUSTOMER SATISFACTION
LEVEL
We
would like to know how well we are succeeding in meeting your needs.
Following is the questionnaire about what you wanted from us. Answer
will be treated with complete confidentiality.
Please
answer these question using the scale
1
- is the worst score
5
- is the best score
QUESTION ....................................................................................SCORE
1.
How well do we communicate with you?................................
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2.
Do we give you the informationyou need?.................
...... .....
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3.
Do we answer your queries promptly? ..................................
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4.
Do we answer your queries politely?...................................
..
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5.
Do we respond positively to your problems & suggestions? ..
.
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6.
Do you feel we have a concern for quality ?............................
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7.
Do we deliver quality products consistently and on time?........
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8.
Do we anticipate your needs?......................................
.......
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9.
Have we increased your understanding of quality?.................
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10.
Do we work with you as a team?.......................................
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